Last Updated: September 2026
Basic Shipping Policy
At Nursery-Plant.com, we carefully pack plants, seeds, gardening products, microgreen products, pots, and agriculture-related items so they can reach customers across India in the best possible condition. Because plants are living products, their appearance may naturally change during transportation.
1. Delivery Across India
We provide delivery services across India, subject to courier serviceability and the availability of suitable shipping options for the customer’s location.
Depending on the destination, product type, package size, and courier serviceability, orders may be shipped through:
Blue Dart Air Courier
Delhivery
Ekart
India Post
Amazon Courier Services
Other suitable logistics partners, when required
The courier partner may be selected by us based on destination, product type, availability, and shipping conditions.
2. Order Processing
After successful payment and order confirmation, we normally begin preparing your order for dispatch.
Before shipping, we may:
Verify the order details.
Check product availability.
Select suitable plants/products.
Prepare and safely pack the items.
Generate the shipping label.
Hand over the package to the selected courier partner.
Processing time can vary depending on the product, order volume, weather conditions, weekends, holidays, and availability.
3. Estimated Delivery Time
Delivery time depends on the destination, courier service, weather, transportation conditions, and serviceability.
As a general estimate:
Metro and major cities: approximately 2–6 working days
Other locations: approximately 4–10 working days
Remote or difficult-to-service areas: delivery may take longer
These are estimated timeframes, not guaranteed delivery dates.
Natural events, extreme weather, courier delays, transportation problems, strikes, holidays, regional restrictions, or other circumstances beyond our control may affect delivery time.
4. Plant Shipping
Plants are living products and may experience some temporary stress during transportation.
After delivery, you may notice:
Slightly wilted leaves
Dropped leaves
Bent or folded leaves
Minor leaf damage
Changes in leaf colour
Soil movement inside the pot
Dryness caused by transportation
Temporary transplant or shipping stress
These conditions do not necessarily mean that the plant is dead or permanently damaged. With appropriate care, many plants recover after being placed in a suitable environment.
5. Packaging
We make reasonable efforts to pack plants and other products securely according to their type and size.
Plant packaging may include:
Protective wrapping
Root and soil protection
Pot protection
Moisture management
Protective outer packaging
Cushioning or support where required
The exact packaging method may differ depending on the plant, pot size, product type, season, and courier requirements.
6. Courier Tracking
After dispatch, a tracking number may be provided through the order page, email, SMS, WhatsApp, or another available communication method.
Customers can use the tracking information to check the current shipment status.
Please note that courier tracking information is controlled by the respective logistics provider and may sometimes take time to update.
7. Delivery Delays
Nursery-Plant.com is not responsible for delays caused by circumstances outside our reasonable control, including:
Heavy rain or extreme weather
Floods or natural disasters
Transportation disruptions
Courier network delays
Strikes or service interruptions
Government restrictions
Remote-area delivery issues
Incorrect or incomplete address information
Customer unavailability
Local delivery restrictions
Public holidays
Other unforeseen circumstances
We will make reasonable efforts to assist customers when a shipment is delayed.
8. Incorrect Address
Customers are responsible for providing complete and accurate delivery information.
Please carefully check:
Name
House/Flat number
Street/Village
Post Office
District
State
PIN code
Mobile number
If an incorrect or incomplete address is provided, delivery may be delayed, returned, or cancelled by the courier.
Additional courier charges may apply where a shipment needs to be re-dispatched because of incorrect information supplied by the customer.
9. Customer Unavailability
Please ensure that someone is available to receive the package at the delivery address.
If the customer is unavailable, the courier may attempt delivery again according to its own delivery process.
Repeated unsuccessful delivery attempts may result in the package being returned to the sender.
Any applicable return or re-shipping charges may be deducted or charged where applicable.
10. Package Inspection at Delivery
Customers are encouraged to check the package immediately after receiving it.
If the package appears seriously damaged, crushed, opened, wet, or tampered with, please:
Take photographs of the package before opening it.
Record an unboxing video.
Open the package carefully.
Take photographs/videos of the products.
Contact us as soon as possible.
These materials can help us investigate shipping-related issues with the courier.
11. Unboxing Video
For plants and products where damage or shortage may occur during transportation, we strongly recommend recording a continuous unboxing video.
The video should clearly show:
The unopened package
Shipping label
Outer packaging
Opening of the package
All products received
Condition of the plants/products
An unboxing video may be required when investigating claims relating to missing, incorrect, or seriously damaged products.
12. Damaged or Severely Affected Plants
Plants can naturally experience transportation stress.
If a plant arrives completely dry, dead, or severely damaged, please contact us promptly with clear photographs and an unboxing video.
For eligible plant-replacement cases, our replacement policy generally allows a claim within 5 days from the delivery date.
Please refer to our Shipping, Return & Replacement Policy for complete eligibility conditions.
13. Missing or Wrong Products
If you receive:
A wrong product
A missing product
A significantly different product from what was ordered
A seriously damaged product
please contact us as soon as possible after delivery.
Please provide:
Order number
Photographs
Unboxing video, where available
Shipping label photograph
Description of the issue
We will review the information and determine the appropriate resolution according to our replacement/refund policy.
14. Natural Variation in Plants
Plants are natural living products. Therefore, the delivered plant may differ slightly from photographs shown on the website.
Natural variations may include:
Height
Number of leaves
Leaf size
Leaf colour
Branching
Shape
Growth stage
Such natural differences are not necessarily considered product defects.
15. Seasonal Conditions
Plant appearance can vary according to season and environmental conditions.
For example, some plants may have fewer leaves, different colouration, or slower growth during particular seasons.
This is a natural characteristic of plants and does not automatically indicate poor quality.
16. Delivery to Remote Locations
Some remote areas, islands, restricted locations, or specific PIN codes may have limited courier serviceability.
If standard delivery is unavailable, we may contact the customer regarding an alternative delivery option, additional charges, or cancellation where delivery cannot reasonably be completed.
17. Courier Charges
Shipping charges, where applicable, may depend on:
Product weight
Package dimensions
Destination PIN code
Courier partner
Shipping method
Number of products
Special packaging requirements
Any applicable shipping charges will normally be displayed during checkout or communicated before order confirmation.
18. Multiple Products in One Order
If an order contains multiple products, we may ship them together or separately depending on:
Product availability
Packaging requirements
Product type
Courier restrictions
Delivery location
Separate shipments may have different tracking numbers and delivery dates.
19. Cancellation After Dispatch
Once an order has been packed, booked with a courier, or dispatched, cancellation may not be possible.
Orders cannot normally be cancelled while they are in transit.
If a customer refuses a dispatched package or requests cancellation after dispatch, applicable forward and return courier charges may be deducted from any eligible refund.
20. Return of Plants
Generally, we do not accept ordinary returns of live plants simply because the customer changes their mind.
Plants are living products and transportation back to our facility may cause additional stress or damage.
Eligible issues are handled according to our replacement/refund policy.
21. Delivery and Replacement Policy
Shipping issues and plant-condition claims are handled according to our applicable Shipping, Return & Replacement Policy.
Customers should report eligible problems within the specified claim period.
Providing clear photographs, videos, order details, and package information helps us process claims more efficiently.
22. Payment Before Shipping
Orders must normally be successfully paid before dispatch.
We accept available payment methods displayed on the website, including supported online payment gateways.
We do not ask customers to share:
OTP
UPI PIN
ATM PIN
Card PIN
CVV
Banking password
Never share confidential banking credentials with anyone claiming to represent Nursery-Plant.com.
23. Delivery Attempts and Returned Packages
If a courier returns a package because of:
Incorrect address
Incomplete address
Customer refusal
Customer unavailability
Repeated failed delivery attempts
Other customer-related delivery issues
additional shipping or return charges may apply where applicable.
For live plants, the condition of a returned shipment may also affect whether replacement or refund is possible.
24. Force Majeure
Nursery-Plant.com cannot be held responsible for delays or failures caused by events beyond our reasonable control, including natural disasters, extreme weather, government restrictions, transportation disruptions, courier network failures, strikes, or other extraordinary circumstances.
25. Contact Us
If you have questions regarding shipping, tracking, delivery, damaged products, or replacement claims, please contact us through our official website.
Website Contact Us page at Nursery-Plant.com
Important Note
Nursery-Plant.com sells living plants and natural products. We take reasonable care during selection and packaging, but minor changes during transportation are normal. Please follow the plant-care instructions provided with your order and contact us promptly if you receive a plant that appears seriously damaged or unsuitable.
By placing an order on Nursery-Plant.com, you acknowledge that delivery timelines are estimates and that live plants may naturally vary in appearance and may experience temporary transportation stress.