Refund & Cancellation Policy 

1. Our Standard Cancellation Policy

Nursery-Plant.com accepts cancellation requests only within the permitted cancellation period.

Cancellation is normally possible when:

• The request is received within 12 hours of placing the order, or
• The order has not yet been booked/processed with the courier.

If the cancellation request is accepted within this eligible period, the customer can generally receive a full refund of the amount paid, subject to payment-processing conditions.

2. Cancellation Within 12 Hours

If you change your mind after placing an order, you should contact us as quickly as possible.

If your cancellation request is received within 12 hours:

AND the order has not been booked with the courier, we will normally accept the cancellation and process a full refund.

Example:

Order amount: ₹1,000

Cancellation requested within 12 hours and before courier booking:

Refund: ₹1,000

3. Cancellation Before Courier Booking

Even if 12 hours have passed, cancellation may still be considered if the order has not yet been booked/processed with the courier.

Once the courier booking or dispatch preparation has started, cancellation conditions may change.

Therefore, customers should contact us as early as possible.

4. Cancellation After Courier Booking

Once a courier booking has been created, the order may already have incurred logistical or processing costs.

If cancellation is requested after courier booking but before pickup, a full refund may not be available.

Applicable shipping, handling or other incurred charges may be deducted from the refundable amount.

5. Cancellation After Courier Pickup

Once the courier has picked up the order, cancellation is generally not accepted.

At this stage:

• The package has entered the delivery network
• Courier charges may already have been incurred
• Forward shipping may have been paid
• Return logistics may be required
• Plants may already be in transit

Therefore, customers should not assume that a cancellation request after pickup will be accepted.

6. No Cancellation After Dispatch

After an order has been dispatched/picked up by the courier, order cancellation is normally not available.

The customer should allow the shipment to proceed through the normal delivery process.

For eligible product problems after delivery, customers should follow the applicable Replacement Policy / Refund Policy.

7. Transit Orders Cannot Normally Be Cancelled

Once an order is in transit, cancellation is not normally possible or accepted.

This is particularly important for plant orders because the package may already be moving through multiple courier facilities.

A request such as:

“My order is already shipped, please cancel it.”

may not be accepted.

8. Buyer-Requested Cancellation During Transit

If a customer insists on cancelling an order that is already in transit and the courier is able to return the package, any refund will be considered only after the shipment is successfully returned and applicable costs are determined.

Where applicable, the refund may be reduced by:

• Forward courier charges
• Return courier charges
• Handling/processing charges, where applicable
• Other non-refundable costs already incurred

Example:

Product/order value: ₹1,000

Forward courier charge: ₹120

Return courier charge: ₹120

Potential refundable amount:

₹1,000 − ₹120 − ₹120 = ₹760

The actual amount will depend on the costs actually incurred and the applicable order conditions.

9. Courier Charges Are Not Always Refundable

When an order has already been processed, booked or dispatched, courier charges may have already been paid or incurred.

Therefore, shipping charges may be deducted from any eligible refund.

This can include:

Forward Shipping

The cost of sending the package from Nursery-Plant.com to the customer’s address.

Return Shipping

The cost of bringing the package back to Nursery-Plant.com.

If both costs are incurred because of a customer-requested cancellation or refusal, both may be deducted where applicable.

10. Customer Refuses Delivery

Customers are requested not to refuse delivery simply because they have changed their mind.

If a customer refuses an order after dispatch, the package may be returned to us.

In such cases, any refund will be considered after the shipment is returned and applicable forward and return courier charges have been deducted.

For example:

Order Value: ₹800
Forward Courier: ₹100
Return Courier: ₹100

Possible refund:

₹600

This is only an example; actual deductions depend on the costs incurred for the particular order.

11. No Refund for Change of Mind After Dispatch

Once an order has been picked up or is in transit, a customer generally cannot request a full refund simply because they:

• Changed their mind
• Ordered by mistake
• No longer need the product
• Found another product
• Are unavailable to receive the package
• Do not want to wait for delivery

Applicable refund/replacement rights for damaged, incorrect or defective products remain subject to the relevant policy.

12. Plant Orders Require Special Care

Plants are living products.

Once dispatched, they are exposed to:

• Temperature changes
• Transportation
• Handling
• Time in packaging
• Light conditions
• Humidity changes
• Transit duration

For this reason, cancellation after dispatch is particularly difficult.

Customers should carefully check the product details before placing an order.

13. Refund for Eligible Cancellation

If your cancellation request qualifies for a refund, we will initiate the refund according to the applicable payment and refund process.

The refund amount depends on:

• Order status
• Cancellation time
• Courier status
• Charges already incurred
• Applicable policy
• Payment status

A refund is not automatically equal to the original amount paid when the order has already incurred shipping or other applicable costs.

14. Full Refund Conditions

A full refund may generally be available when:

1. The customer requests cancellation within 12 hours, and
2. The order has not been booked/processed with the courier, and
3. There are no other applicable deductions or restrictions.

Example:

Order value: ₹1,500

Cancellation within 12 hours and before courier booking:

Eligible refund: ₹1,500

15. Partial Refund Conditions

A partial refund may apply when cancellation occurs after the order has progressed beyond the normal free-cancellation period but before or during certain logistical stages, depending on the circumstances.

Applicable costs may be deducted.

Potential deductions may include:

• Courier charges
• Return courier charges
• Processing charges
• Other costs already incurred

16. Cancellation After Courier Booking

If the courier has already been booked, we may have incurred costs even if the package has not yet been picked up.

Therefore, cancellation after courier booking may result in deductions from the refundable amount.

The exact refund will depend on the actual costs incurred.

17. Cancellation After Pickup

After courier pickup, cancellation is normally not accepted.

If an exceptional return-to-sender arrangement is possible, the customer may be responsible for applicable forward and return courier costs.

Any refund will be considered only according to the applicable circumstances and policy.

18. Cancellation During Transit

Transit orders cannot normally be cancelled.

Once the shipment is moving through the courier network, we generally cannot stop the package immediately.

Customers should wait for delivery unless Nursery-Plant.com specifically confirms another arrangement.

If a return is possible, applicable shipping and return charges may apply.

19. Incorrect Delivery Address

Customers are responsible for entering the correct delivery address during checkout.

If an incorrect address is provided and the courier cannot deliver the package, additional courier or return charges may occur.

Any refund, if applicable, may be reduced by:

• Forward courier charges
• Return courier charges
• Re-delivery charges
• Other applicable costs

20. Incorrect Mobile Number

Customers should provide a valid mobile number.

Courier companies may use the customer’s mobile number for:

• Delivery communication
• Address verification
• Delivery attempts
• OTP-based delivery where applicable

If an incorrect or unreachable number causes delivery problems, the customer may be responsible for resulting shipping or return costs.

21. Customer Unavailable for Delivery

Customers should make reasonable efforts to receive their order.

If repeated delivery attempts fail because the customer is unavailable, refuses delivery or does not respond to the courier, the package may be returned.

Any applicable refund may be processed after deducting eligible forward and return logistics costs.

22. Failed Delivery Due to Customer Information

If delivery fails because of customer-provided information, such as:

• Incorrect address
• Incorrect PIN code
• Incorrect phone number
• Incomplete address
• Customer unavailable
• Customer refusal

the customer may be responsible for applicable shipping and return charges.

23. Refund for Courier-Related Problems

If a shipment is delayed or affected by a courier issue, customers should contact us.

A courier delay does not automatically mean that the order qualifies for cancellation or a full refund.

We will review the situation based on:

• Shipment status
• Courier information
• Product type
• Order status
• Applicable policies

24. Damaged Plant Is Different From Cancellation

A plant arriving damaged is not treated as an ordinary cancellation request.

If a plant arrives with serious transit-related damage, please contact us according to our applicable replacement policy.

Do not simply cancel the order through the normal cancellation process.

Instead, provide:

• Order number
• Product name
• Delivery date
• Clear photographs
• Package photographs
• Description of the issue

25. Wrong Product Received

If you receive a product different from what you ordered, contact us as soon as possible.

Please provide:

• Order number
• Product ordered
• Product received
• Clear photographs
• Packaging information

We will review the issue and provide appropriate assistance according to the applicable policy.

26. Payment Gateway Refund Processing

If an eligible refund is approved, the refund may be processed through the applicable payment method or payment gateway.

Payments made through gateways such as Razorpay or Cashfree may require processing time before the refunded amount appears in the customer’s bank/card/UPI account.

The exact time taken can depend on the payment gateway, bank, card network or other financial institution.

27. Refund for Failed Payment

If a payment fails but the customer’s account has been debited, the transaction may require verification.

Customers should not immediately make another payment.

Please provide:

• Order number
• Payment ID
• Transaction ID
• UTR/reference number
• Amount
• Payment date/time
• Payment screenshot

We will check the payment status.

28. Duplicate Payment

If you accidentally pay twice for the same order, please contact us immediately.

Provide the details of both transactions.

After verification, the additional payment may be handled according to the applicable refund process.

29. Partial Payment Orders

If partial payment has been specifically approved for an order, cancellation conditions may be different from a normal prepaid order.

If cancellation is approved, the refundable amount will depend on:

• Amount already paid
• Order processing status
• Courier booking
• Shipping costs
• Return costs
• Other applicable charges

Any outstanding balance will not be refunded because it was not paid.

30. No Cash Refund

Refunds will generally be processed through the appropriate digital/payment channel rather than through physical cash.

The refund method may depend on the original payment method and payment gateway.

31. How to Request Cancellation

If you want to cancel your order, contact us as soon as possible.

Please provide:

Order Number:
Customer Name:
Registered Mobile Number:
Email Address:
Reason for Cancellation:
Payment ID/Transaction ID:

Example:

Order #12345
I would like to cancel my order.
Payment ID: XXXXXXXX
Please confirm whether the order has been booked with the courier.

The earlier you contact us, the greater the possibility that cancellation can be processed before courier booking.

32. Cancellation Request Does Not Mean Automatic Cancellation

Sending a cancellation request does not automatically cancel an order.

The order must be checked against its current processing and courier status.

Cancellation is confirmed only when Nursery-Plant.com communicates that the cancellation has been accepted.

33. Order Status Determines Refund

The refund amount can depend on which stage the order has reached.

34. No Cancellation for Certain Special Orders

Some products or orders may have special preparation, sourcing or packaging requirements.

For such orders, cancellation conditions may differ.

Where special cancellation conditions apply, customers may be informed before or during order processing.

35. Refund Timeline

Once an eligible refund has been approved and initiated, the amount may take additional time to reach the customer’s original payment account.

Processing time can depend on:

• Payment gateway
• Bank
• Card network
• UPI provider
• Payment method
• Weekends and holidays

Nursery-Plant.com cannot always control the final settlement time after a refund has been initiated.

36. Important Customer Responsibility

Before placing an order, customers should carefully verify:

• Product
• Plant variety
• Plant size
• Quantity
• Price
• Shipping address
• PIN code
• Mobile number
• Email address
• Payment amount
• Product requirements

Once the order has entered processing or courier handling, cancellation may become difficult or unavailable.

37. Our Simple Cancellation Rule

🟢 Within 12 Hours + Before Courier Booking

Full refund generally available.

🟡 After 12 Hours + Before Courier Booking

Cancellation may be considered according to order status and applicable conditions.

🟠 Courier Booked

Full refund may not be available. Applicable incurred charges can be deducted.

🔴 Courier Picked Up / In Transit

Cancellation normally not accepted.

🔴 Buyer Refuses Delivery

Applicable forward + return courier charges may be deducted from any eligible refund.

38. Our Commitment to Fair Refunds

At Nursery-Plant.com, we want our cancellation and refund process to be clear and fair.

Our objective is to:

Process orders carefully → Ship responsibly → Communicate clearly → Handle eligible refunds properly

We also understand that genuine payment, delivery and product-related problems can happen.

If you believe your order has a genuine issue, please contact us with complete information so that we can review the situation.

📩 Contact Us for Cancellation or Refund

For any cancellation or refund enquiry, please contact:

Website: Nursery-Plant.com

Email: nursery-plant.comcontact@

Phone / WhatsApp: +91 9735400431

Business Address: patashpur,East Medinipur,721439,West bengal,India .

When contacting us, please include your Order Number and, for payment-related enquiries, your Payment ID / Transaction ID / UTR.

🌱 Important Final Notice

Please remember:

Cancellation within 12 hours and before courier booking → generally full refund.

After courier booking → applicable incurred courier/processing costs may be deducted.

After courier pickup or while the order is in transit → cancellation is normally not accepted.

If a buyer refuses delivery or requests a return after dispatch, applicable forward and return courier charges may be deducted from any eligible refund.

Damaged or incorrect plants/products are handled separately under the applicable replacement/refund provisions and are not automatically treated as cancellation requests.

This policy should be read together with our Payment Policy, Shipping & Delivery Policy, Disclaimer, Terms & Conditions and Replacement Policy.