Privacy Policy

1. About This Privacy Policy

This Privacy Policy applies to information collected through:

• The Nursery-Plant.com website
• Product pages
• Customer accounts
• Online orders
• Checkout
• Payment processing
• Contact forms
• Customer support
• Emails and other communications
• Reviews and feedback
• Other features available through our website

By using our website or providing information to us, you acknowledge that your information may be processed as described in this Privacy Policy, subject to applicable law.

2. Information We Collect

Depending on how you use our website, we may collect different types of information.

This may include:

Personal Information

• Full name
• Mobile number
• Email address
• Billing address
• Shipping address
• PIN code
• City
• State
• Country

Order Information

When you place an order, we may collect information such as:

• Order number
• Products purchased
• Product quantity
• Order amount
• Shipping information
• Billing information
• Order status
• Delivery information
• Customer support communications

3. Account Information

If you create an account on Nursery-Plant.com, we may collect information required to create and maintain your account.

This may include:

• Name
• Email address
• Mobile number
• Login information
• Saved addresses
• Order history

You are responsible for keeping your account login information confidential.

4. Payment Information

Nursery-Plant.com uses payment gateway providers such as Razorpay and Payu for online payments.

Payment processing may involve information such as transaction details, payment status and payment references.

Depending on the payment method, payment providers may process payment-related information according to their own privacy policies and applicable laws. Razorpay’s current customer privacy notice, for example, describes processing of personal identifiers, transaction data and technical/device information for payment and related services.

Important:

We do not ask customers to send their:

• UPI PIN
• ATM PIN
• Card PIN
• CVV
• OTP
• Banking password

through email, WhatsApp, phone calls or ordinary messages.

Never share these confidential credentials with anyone.

5. Payment Transaction Information

When you make a payment, information associated with the transaction may include:

• Order number
• Payment amount
• Payment status
• Transaction ID
• Payment ID
• UTR/reference number
• Payment date and time
• Payment method
• Gateway reference

This information may be required to verify payments, process orders, provide customer support, investigate failed transactions and process eligible refunds.

6. Shipping and Delivery Information

To deliver your order, we need certain information such as:

• Customer name
• Delivery address
• PIN code
• Mobile number
• Email address where applicable
• Order details

This information may be shared with appropriate courier and logistics service providers where necessary to deliver your order.

Our delivery partners may include:

• Blue Dart
• Ekart
• Delhivery
• India Post
• Amazon Courier Services
• Other suitable logistics providers

7. Why We Collect Your Information

We may use your information for legitimate business and service purposes, including:

Order Processing

To:

• Receive your order
• Confirm your order
• Process payment
• Prepare your products
• Pack your order
• Dispatch your order
• Deliver your order

Customer Support

To respond to:

• Product questions
• Order questions
• Payment problems
• Delivery problems
• Replacement requests
• Refund requests
• Other customer enquiries

8. Website Account Management

If you create an account, we may use your information to:

• Maintain your account
• Show your order history
• Save your addresses
• Help you manage your orders
• Provide account-related notifications
• Maintain website security

9. Communication With Customers

We may contact you regarding your order or use of our services through appropriate communication channels.

These communications may include:

• Order confirmation
• Payment confirmation
• Dispatch information
• Delivery updates
• Order problems
• Payment problems
• Replacement communication
• Refund communication
• Customer support responses
• Important service notifications

These communications are generally necessary for providing the service you requested.

10. Marketing Communications

Where applicable, we may send promotional communications about:

• New plants
• New products
• Gardening products
• Seeds
• Offers
• Seasonal products
• Discounts
• New services

Marketing communications should be handled according to applicable consent and communication requirements.

Where an opt-out option is available, customers can use it to stop receiving promotional communications.

11. Cookies

Nursery-Plant.com may use cookies and similar technologies to improve the website experience.

Cookies may help us:

• Keep products in your shopping cart
• Remember certain preferences
• Maintain login sessions
• Understand website usage
• Improve website performance
• Improve security
• Analyze website traffic

Some cookies may be necessary for the website to function properly.

12. Analytics and Website Usage

We may use analytics and technical tools to understand how visitors use our website.

This may include information such as:

• Pages visited
• Time spent on pages
• Browser type
• Device type
• Operating system
• Referring page
• Approximate technical information
• Website interaction information

This information helps us improve website functionality, performance and customer experience.

13. IP Address and Technical Information

When you access our website, certain technical information may automatically be available to our website or hosting infrastructure.

This may include:

• IP address
• Browser information
• Device information
• Operating system
• Approximate location derived from technical information
• Date and time of access
• Pages requested
• Technical logs

This information may be used for security, fraud prevention, troubleshooting and website performance.

14. Fraud Prevention and Website Security

We may process certain information to help protect:

• Our website
• Customers
• Orders
• Payment transactions
• Customer accounts
• Business systems

We may investigate suspicious activity such as:

• Fraudulent orders
• Unauthorized account access
• Payment abuse
• Automated attacks
• Spam
• Malicious activity

Payment service providers may also perform their own fraud detection and security checks.

15. Who May Receive Your Information?

We do not intend to sell your personal information as a product.

However, information may need to be shared with selected service providers when necessary to operate our business.

These may include:

Payment Providers

• Razorpay
• Cashfree

Delivery Providers

• Blue Dart
• Ekart
• Delhivery
• India Post
• Amazon Courier Services
• Other applicable logistics providers

Technology Providers

Depending on our website infrastructure, this may include:

• Website hosting providers
• Cloud service providers
• Website security providers
• Email providers
• Analytics providers
• Technical support providers

Information shared with service providers should be limited to what is reasonably necessary for the relevant service.

16. Payment Gateway Privacy

When you pay through Razorpay or Cashfree, the payment gateway may independently process certain personal and transaction information.

Such providers have their own privacy policies and terms.

Razorpay’s current privacy notice states that customer information can include identifiers, transaction information and technical/device information and explains its processing purposes.

Cashfree similarly publishes its own terms and privacy-related policies governing its services.

Customers should review the relevant payment provider’s privacy information when using those services.

17. Courier and Delivery Partners

We may provide necessary customer information to the courier company responsible for delivering your order.

For example, a courier may need:

Name + Address + PIN Code + Mobile Number + Order/Shipment Information

This information is necessary to deliver the order.

Courier companies may independently process information according to their own privacy practices.

18. Customer Reviews

If you submit a product review, testimonial, photograph or other feedback, information submitted by you may be displayed on our website depending on the review system and your submission.

Before submitting a review, avoid publishing sensitive personal information that you do not want publicly visible.

Do not include:

• Passwords
• OTPs
• Payment credentials
• Government ID numbers
• Private financial information
• Other sensitive personal information

in a public review.

19. Contact Forms

If you contact us through a website form, we may collect information such as:

• Name
• Email
• Phone number
• Order number
• Message
• Other information you voluntarily provide

We use this information to respond to your enquiry and provide customer support.

20. Information You Choose to Provide

Some information is optional.

However, if you do not provide information required to complete a particular service, we may not be able to:

• Create an account
• Process an order
• Deliver an order
• Verify a payment
• Respond to a specific enquiry
• Provide certain website functionality

For example, a delivery address and contact number are generally necessary to deliver a physical product.

21. Data Retention

We may retain personal information for as long as reasonably necessary for purposes such as:

• Providing services
• Maintaining order records
• Customer support
• Accounting
• Tax requirements
• Fraud prevention
• Dispute resolution
• Legal compliance
• Business record keeping

We do not necessarily retain every piece of information indefinitely.

When information is no longer reasonably required and there is no legal or legitimate reason to retain it, we may delete, anonymize or otherwise dispose of it according to our practices and applicable law.

22. Legal and Regulatory Requirements

We may process or disclose information where necessary to:

• Comply with applicable laws
• Respond to lawful requests
• Meet tax or accounting requirements
• Prevent fraud
• Investigate illegal activity
• Protect our rights
• Protect customers
• Resolve disputes
• Comply with court or government orders

The Digital Personal Data Protection Act, 2023 provides a framework for processing digital personal data in India, including requirements concerning notice and consent.

23. Consent

Where consent is required by applicable law, we will seek consent in an appropriate manner.

Consent may be obtained through mechanisms such as:

• Website forms
• Checkout actions
• Account registration
• Marketing subscription options
• Other appropriate affirmative actions

You may have rights relating to withdrawal of consent depending on the applicable law and processing purpose.

24. Withdrawal of Consent

Where processing is based on consent and applicable law gives you the right to withdraw that consent, you may contact us to request withdrawal.

Please understand that withdrawal of consent may affect our ability to provide certain services where the information is necessary for that service.

For example, we cannot deliver an order without having the necessary delivery information.

25. Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal information.

These may include rights to:

• Request information about personal data we process
• Request correction of inaccurate information
• Request deletion where legally applicable
• Withdraw consent where applicable
• Raise a privacy-related grievance
• Request information about certain processing activities

The exact scope and availability of these rights depends on applicable law and the circumstances of the request.

26. How to Request Correction or Deletion

If you believe that your personal information held by us is inaccurate, you can contact us and request correction.

Where legally applicable, you may also request deletion of personal information.

Please include:

Name
Registered Email
Mobile Number
Relevant Order Number, if applicable
Details of Your Request

We may need to verify your identity before completing certain requests.

27. Identity Verification

To protect customer information, we may need to verify the identity of a person requesting access, correction, deletion or other privacy-related action.

This helps prevent unauthorized individuals from obtaining or changing another customer’s information.

We will try to request only information reasonably necessary for verification.

28. Children’s Privacy

Nursery-Plant.com is intended for general customers and is not specifically directed at children.

We do not knowingly seek to collect personal information from children where prohibited by applicable law.

If a parent or guardian believes that a child has provided personal information to us inappropriately, please contact us so that we can review the situation.

29. Data Security

We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, misuse, alteration, disclosure or loss.

Security measures may include:

• Secure website connections
• Access controls
• Authentication
• Server security
• Payment gateway security
• Monitoring
• Regular maintenance
• Security updates

However, no internet transmission or storage system can be guaranteed to be completely secure.

30. Your Account Security

If you create an account with Nursery-Plant.com, you are responsible for maintaining the confidentiality of your login information.

Please:

• Use a strong password
• Do not share your password
• Do not use the same password everywhere
• Log out from shared computers
• Contact us if you suspect unauthorized account access

31. Payment Security

We do not ask customers to send confidential payment credentials to us.

Never send us:

❌ UPI PIN
❌ Card PIN
❌ CVV
❌ OTP
❌ Banking password
❌ Payment gateway password

If someone claiming to represent Nursery-Plant.com asks for these details, do not provide them.

32. Third-Party Websites

Our website may contain links to third-party websites or services.

For example, links may lead to:

• Payment providers
• Courier websites
• Social media
• External services
• Other websites

Once you leave Nursery-Plant.com, the third party’s own privacy policy may apply.

We are not responsible for the privacy practices of third-party websites that we do not control.

33. Social Media

If you interact with Nursery-Plant.com through social media platforms, information may also be processed by the relevant social media provider.

Their own privacy policies and terms will apply to your use of those platforms.

We recommend reviewing the privacy settings of your social media accounts.

34. Email Communications

If you contact us by email, we may retain the email communication and related information to:

• Respond to your request
• Maintain customer service records
• Resolve disputes
• Follow up on orders
• Improve support

Please do not send confidential payment credentials through email.

35. WhatsApp and Phone Communications

If you voluntarily contact us through WhatsApp or phone, information exchanged through those channels may be processed as necessary to respond to your enquiry.

Third-party communication platforms may have their own privacy policies.

We will not ask you to share confidential banking credentials through WhatsApp or phone.

36. Business Transfers

If Nursery-Plant.com undergoes a business restructuring, merger, acquisition, sale of assets or similar business transaction, certain business records, including personal information, may be transferred where legally permitted and necessary.

Any such transfer will be handled subject to applicable legal requirements.

37. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Changes may be made because of:

• Changes in our business
• New website features
• New payment services
• New delivery services
• Changes in technology
• Changes in applicable laws
• Changes in data protection requirements

The updated version will be published on this page with a revised Last Updated date.

We encourage customers to review this page periodically.

38. Accuracy of Information

We ask customers to provide accurate and current information.

For example, when placing an order, please provide:

• Correct name
• Correct mobile number
• Correct email
• Correct delivery address
• Correct PIN code

Incorrect information may result in delivery problems or difficulty providing customer support.

39. Data Breach and Security Incidents

If we become aware of a personal data security incident affecting information we control, we will take reasonable steps to investigate, contain and address the incident and make notifications where required by applicable law.

Customers should contact us promptly if they believe their account or personal information has been compromised.

40. No Sale of Personal Information

We do not intend to sell your personal information as a commercial product.

Information may, however, be shared with service providers where reasonably necessary to operate our business, such as payment processing, delivery, hosting, security, customer support and other legitimate business functions.

41. Information From Service Providers

In some situations, we may receive information from payment providers, courier companies or other service providers regarding your order or transaction.

For example, we may receive:

• Payment confirmation
• Payment failure status
• Transaction reference
• Shipment status
• Delivery status
• Return information

We use such information to manage your order and provide customer support.

42. Fraudulent or Unauthorized Activities

We may process information to detect and prevent:

• Fake orders
• Payment fraud
• Account abuse
• Coupon abuse
• Automated attacks
• Spam
• Unauthorized access
• Other suspicious activities

Orders or accounts may be reviewed or restricted where reasonably necessary for security and fraud prevention.

43. Business and Legal Records

Some customer information may need to be retained for business records, accounting, taxation, legal compliance, payment reconciliation, dispute handling or other legitimate purposes.

Therefore, a request to delete information may not always result in immediate deletion of every record where retention is legally required or otherwise permitted.

44. Privacy of Payment Proof

If you send us a payment screenshot, transaction receipt or other payment proof, please make sure that unnecessary sensitive information is hidden where possible.

For example, do not send:

• OTP
• UPI PIN
• Full card number
• CVV
• Banking password

A payment reference, transaction ID, order number and relevant transaction details are generally sufficient for payment verification.

45. Our Privacy Commitment

At Nursery-Plant.com, we believe customers should know how their information is used.

Our basic privacy principles are:

Collect Responsibly

We aim to collect information needed for legitimate business and service purposes.

Use Appropriately

We use information to provide products, process orders, support customers and operate our website.

Protect Carefully

We take reasonable measures to protect personal information.

Share When Necessary

Information may be shared with appropriate service providers when required to provide our services.

Respect Customer Choices

Where applicable, customers can exercise privacy choices and rights under applicable law.

46. Contact Us About Privacy

If you have a question, concern, correction request, deletion request or other privacy-related enquiry, please contact us.

Privacy / Customer Support

Website: Nursery-Plant.com

Email: contact@/nursery-plant.com

Phone / WhatsApp: +91 9735400431

Business Address: Patashpur,East medinipur,West Bengal,721439,India

Privacy Contact: nurseryplantindia@gmail.com

Please include enough information for us to understand and verify your request.

47. Privacy Request Format

For faster handling, you can use the following format:

Subject: Privacy Request – Nursery-Plant.com

Name:
Registered Email:
Mobile Number:
Order Number (if applicable):
Type of Request: Access / Correction / Deletion / Withdrawal / Complaint / Other
Details:

We may contact you if additional information is reasonably required to verify or process the request.

48. Important Privacy Notice

By using Nursery-Plant.com, you acknowledge that certain information is necessary to provide online shopping services.

For example:

Order → Customer Information → Payment Verification → Packaging → Courier → Delivery

Without the required information, we may not be able to complete certain services.

We aim to use personal information only for legitimate, relevant and appropriate purposes and in accordance with applicable law.

Your Privacy Matters to Us

At Nursery-Plant.com, our goal is to provide a trustworthy online shopping experience for plants, seeds, gardening products, microgreens, pots and agriculture-related products.

We want you to feel confident not only about the products you purchase, but also about how your personal information is handled.

Your information is important. Your trust is important. Your privacy is important.

Nursery-Plant.com

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Grow More. Garden Better. Live Greener.