Terms & Conditions

1.About Nursery-Plant.com 

Nursery-Plant.com is an online platform for purchasing products related to:

• 🌱 Plants
• 🌸 Flowering plants
• 🍊 Fruit plants
• 🌳 Grafted plants
• 🪴 Indoor plants
• 🌿 Outdoor plants
• 🌾 Agricultural plants
• 🌱 Garden seeds
• 🌾 Agricultural seeds
• 🌿 Microgreen seeds
• 🪴 Pots and planters
• 🧰 Gardening tools
• 🛠️ Agricultural tools
• 🍄 Mushroom-related products
• 🌱 Gardening supplies
• Other agriculture and gardening-related products

Our product range and availability may change from time to time.

2. Acceptance of Terms

By using Nursery-Plant.com, you confirm that you have read and understood these Terms & Conditions and agree to follow them.

If you do not agree with these terms, please do not use the website or place an order.

These terms apply to:

• Website visitors
• Registered customers
• Guests
• Online purchasers
• Users submitting reviews
• Customers contacting customer support

3. Eligibility to Purchase

You should provide accurate information when creating an account or placing an order.

If you are purchasing on behalf of another person or organization, you confirm that you have the authority to provide the required information and place the order.

4. Website Use

You may use Nursery-Plant.com for legitimate purposes, including:

• Browsing products
• Reading product information
• Creating an account
• Purchasing products
• Tracking orders
• Contacting support
• Submitting legitimate reviews

You must not use the website for illegal, fraudulent, abusive or harmful purposes.

5. Prohibited Website Activities

You must not:

• Attempt unauthorized access to our website
• Attack or disrupt our servers
• Introduce malware or malicious code
• Use automated systems to abuse the website
• Scrape website content without permission
• Create fraudulent accounts
• Place fraudulent orders
• Use stolen payment information
• Submit fake reviews
• Impersonate another person
• Abuse promotional offers
• Attempt to bypass website security
• Interfere with another customer’s account

We may take appropriate action where misuse or suspicious activity is detected.

6. Product Information

We make reasonable efforts to provide accurate product information.

Product pages may include:

• Product name
• Plant variety
• Images
• Approximate plant size
• Pot size
• Product specifications
• Growing information
• Care instructions
• Price
• Availability
• Shipping information

However, certain characteristics may naturally vary, particularly for living plants.

7. Plants Are Living Products

Plants are biological products and naturally vary from one plant to another.

The plant delivered may differ slightly from the photograph in:

• Height
• Leaf count
• Leaf size
• Shape
• Branch structure
• Colour
• Growth stage
• Overall appearance

These natural differences do not necessarily represent a defect.

8. Product Photographs

Product images are generally intended to represent the product or plant variety.

Actual products may differ because of:

• Season
• Plant age
• Natural growth
• Lighting
• Photography
• Camera settings
• Screen settings
• Availability

We do not guarantee that the delivered plant will look exactly identical to the website photograph.

9. Plant Size

Plant sizes displayed on product pages may be approximate.

The actual size can vary because plants continue to grow.

Differences may occur due to:

• Season
• Nursery conditions
• Variety
• Plant age
• Growing environment
• Natural development

Where a specific size range is important to the product, customers should refer to the individual product description.

10. Plant Health and Transportation

Plants may experience temporary transportation stress.

After delivery, a plant may show:

• Drooping
• Leaf loss
• Slight yellowing
• Temporary wilting
• Minor leaf damage
• Reduced freshness

This does not automatically mean that the plant is dead or defective.

Customers should allow the plant to acclimatize and follow suitable care instructions.

11. Plant Survival

We take reasonable care when selecting and packaging plants, but we cannot guarantee that every plant will survive under every customer’s growing conditions.

Plant survival can depend on:

• Water
• Sunlight
• Temperature
• Humidity
• Soil
• Drainage
• Fertilization
• Local climate
• Pests
• Diseases
• Repotting
• Customer care

Once delivered, appropriate plant care is the customer’s responsibility.

12. Flowering and Fruiting

Flowering and fruiting are affected by natural and environmental conditions.

We do not guarantee:

• A specific flowering date
• A specific fruiting date
• A specific quantity of fruit
• A specific yield
• Continuous flowering
• Immediate fruit production

This applies particularly to young fruit plants and grafted plants.

13. Grafted Plants

Grafted plants may have specific advantages depending on the variety and rootstock.

However, grafting does not guarantee a specific fruiting time, yield or plant performance.

Actual results depend on plant age, climate, soil, sunlight, watering, nutrition, pollination and care.

14. Seeds and Germination

Seed germination depends on many factors outside our direct control.

These may include:

• Seed storage
• Temperature
• Moisture
• Soil/media
• Planting depth
• Light
• Humidity
• Water quality
• Growing technique

Therefore, we do not guarantee a specific germination percentage or exact germination time unless expressly stated for a particular product.

15. Agricultural Products

Agricultural products should be used according to their intended purpose and available product instructions.

Customers are responsible for determining whether a particular product is suitable for their:

• Crop
• Soil
• Climate
• Growing system
• Farm
• Garden
• Application method

For specialized agricultural decisions, customers should consult an appropriately qualified agricultural professional.

16. Gardening Tools and Equipment

Gardening and agricultural tools must be used carefully and only for their intended purpose.

Customers should follow any manufacturer instructions or safety information supplied with the product.

Nursery-Plant.com is not responsible for damage caused by improper use, modification, misuse or unsafe handling.

17. Microgreen Products

Microgreen growing results depend on environmental and cultivation conditions.

These include:

• Seed quality
• Growing medium
• Water
• Temperature
• Humidity
• Light
• Air circulation
• Hygiene
• Growing technique

We do not guarantee a particular microgreen harvest or yield.

18. Mushroom Products

Mushroom cultivation depends on suitable environmental and cultivation conditions.

Results may vary according to:

• Temperature
• Humidity
• Ventilation
• Cleanliness
• Growing medium
• Cultivation method
• Mushroom variety

We do not guarantee a specific mushroom yield or cultivation result.

19. Product Availability

Products displayed on our website may not always be available.

Availability can change because of:

• Seasonal conditions
• Nursery stock
• Agricultural cycles
• Supplier availability
• Market conditions
• Demand
• Transportation limitations

A product may become unavailable even after being displayed on the website.

20. Prices

Product prices are displayed on the website and may change from time to time.

Prices may change due to:

• Supplier costs
• Seasonal availability
• Transportation costs
• Business costs
• Promotions
• Taxes or other applicable charges

The applicable price for an order is generally the price shown at checkout when the order is placed, subject to correction of obvious errors and applicable law.

21. Product Taxes and Charges

Where applicable, taxes, shipping charges or other compulsory charges may be included or displayed separately during checkout.

Customers should review the final order total before making payment.

22. Order Placement

Placing an order on Nursery-Plant.com constitutes a request to purchase the selected products.

An order may require successful payment verification before it is accepted for processing.

We may contact you if there is an issue with:

• Payment
• Product availability
• Delivery serviceability
• Address
• Product information
• Order details

23. Order Confirmation

After placing an order, customers may receive an order confirmation.

An order confirmation indicates that we have received the order information.

The order may still be subject to:

• Payment verification
• Stock availability
• Address verification
• Courier serviceability
• Other necessary checks

24. Order Cancellation

Our cancellation rules are described in our separate Refund & Cancellation Policy.

As a general rule:

Within 12 hours and before courier booking

A cancellation may generally qualify for a full refund.

After courier booking

Cancellation may be restricted and applicable costs may be deducted.

After courier pickup/in transit

Cancellation is normally not accepted.

Customers should contact us as soon as possible if they want to cancel an order.

25. Full Prepaid Payment

Nursery-Plant.com primarily operates on a full prepaid payment model.

Customers are generally required to pay the complete order amount before dispatch.

Payment options may be provided through authorized payment gateways such as:

• Razorpay
• Cashfree

Available payment methods may include UPI, cards, net banking and other options supported by the payment gateway.

26. Partial Payment

Partial payment may be accepted only in specific approved circumstances.

Partial payment is not automatically available for every customer or order.

If partial payment is approved, the customer will be informed of:

• Advance amount
• Remaining balance
• Payment deadline
• Applicable order conditions

27. Payment Security

Customers must make payments through the official Nursery-Plant.com website and authorized payment checkout options.

We will never ask customers to provide:

• UPI PIN
• Card PIN
• CVV
• OTP
• Banking password

through ordinary messages, email or phone calls.

28. Payment Verification

Payment may need to be verified before an order is processed.

If a payment is deducted but the website does not show successful payment, customers should contact us instead of immediately making another payment.

Useful payment information includes:

• Order number
• Payment ID
• Transaction ID
• UTR
• Payment amount
• Payment date/time
• Payment screenshot

29. Shipping and Delivery

We aim to deliver products across India subject to serviceability.

Depending on the product and destination, we may use:

• Blue Dart Air
• Ekart
• Delhivery
• India Post
• Amazon Courier Services
• Other suitable courier services

Courier selection is based on operational requirements and service availability.

30. Delivery Times

Delivery times are estimates and can vary.

Delays may occur due to:

• Weather
• Festivals
• Courier network issues
• Transportation problems
• Remote locations
• Incorrect address
• Natural events
• Government restrictions
• Other circumstances outside our control

A delivery estimate does not necessarily constitute a guaranteed delivery date.

31. Shipping Address

Customers are responsible for providing complete and accurate delivery information.

Please verify:

• Name
• Address
• City
• State
• PIN code
• Mobile number
• Email address

Incorrect information can cause delivery delays, failed delivery or return-to-origin shipments.

32. Customer Availability

Customers should make reasonable efforts to receive their orders.

If a customer is unavailable, refuses delivery or does not respond to the courier, the shipment may be returned.

Applicable forward and return courier costs may be deducted from any eligible refund.

33. Shipping Risk and Plant Stress

Plants may experience stress during transportation.

Customers understand that temporary changes may occur during transit.

The separate Shipping, Return & Replacement Policy explains circumstances under which replacement may be available.

34. Replacement Policy

Eligible plant replacement claims are generally subject to our 5-day replacement period.

A severe transit-related issue may qualify for replacement, including circumstances where:

• The plant is completely dry on delivery
• The plant is more than approximately 80% dry on delivery
• Delivery takes more than 15 days and the plant arrives severely affected
• A plant/product is missing
• The wrong product is delivered

Claims are subject to verification.

35. Unboxing Video

Customers should record a continuous unboxing video from the unopened package through opening and inspection.

For replacement claims, an unboxing video may be required as supporting evidence.

Customers should also keep:

• Packaging
• Shipping label
• Plant
• Product
• Pot
• Other included materials

until the claim is resolved.

36. Photographic Evidence

For a replacement or missing-product claim, customers may need to provide:

• Full package photographs
• Shipping-label photograph
• Product photographs
• Plant photographs
• Damage photographs
• All received items
• Unboxing video

Incomplete evidence may make it difficult to verify the claim.

37. Returns

Nursery-Plant.com generally does not accept ordinary product returns.

Because many of our products are plants or gardening products prepared specifically for shipping, customers should carefully check product information before ordering.

Replacement or refund may apply in eligible situations under the applicable policy.

38. Buyer-Requested Returns

A customer generally cannot request a return simply because:

• They changed their mind
• They no longer need the product
• They ordered incorrectly
• They dislike the natural plant shape
• They expected a different plant appearance

Please review our Refund & Cancellation Policy and Shipping, Return & Replacement Policy before ordering.

39. Damaged or Wrong Product

If you receive a seriously damaged or incorrect product, contact us promptly.

Do not dispose of the product or packaging until the claim has been reviewed.

We may request photographs, videos and order information.

40. Missing Products

If a plant, pot, tool, seed packet or other product is missing, notify us promptly.

We may verify:

• Packing records
• Order details
• Product quantity
• Package photographs
• Unboxing video
• Shipment information

An eligible missing item may be replaced according to our applicable policy.

41. Refunds

Refunds are subject to our Refund & Cancellation Policy.

A refund may depend on:

• Order status
• Cancellation timing
• Courier status
• Payment status
• Applicable shipping costs
• Return costs
• Other applicable charges

42. Courier Charges on Refunds

If a customer cancels or refuses an order after courier processing has started, applicable shipping costs may be deducted.

This can include:

Forward Courier Charge + Return Courier Charge

where both costs have actually been incurred and are applicable under the relevant policy.

43. Customer Reviews

Customers may be able to submit product reviews.

Reviews should be:

• Genuine
• Relevant
• Based on actual experience
• Respectful
• Free from illegal content

Customers must not submit:

• Fake reviews
• Reviews on behalf of another person
• Malicious content
• Threats
• Personal information of others
• Spam
• Fraudulent claims

We may moderate or remove reviews that violate applicable rules or website policies.

44. Intellectual Property

Unless otherwise stated, website content may include:

• Logos
• Product photographs
• Graphics
• Text
• Designs
• Page layouts
• Brand elements
• Website code
• Original content

Such content may be protected by applicable intellectual-property laws.

You may not reproduce, copy, modify, sell, distribute or commercially exploit website content without appropriate authorization.

45. User-Submitted Content

If you voluntarily submit photographs, reviews, comments or other content to the website, you represent that:

• You have the right to submit the content.
• The content does not unlawfully infringe another person’s rights.
• The content is not fraudulent.
• The content does not contain prohibited material.

You should not submit confidential information in public reviews or comments.

46. Privacy

Your use of Nursery-Plant.com is also subject to our Privacy Policy.

Our Privacy Policy explains how information may be collected, used, stored and shared.

The Digital Personal Data Protection Act, 2023 provides India’s statutory framework concerning processing of digital personal data and recognizes individuals’ privacy interests while permitting lawful processing.

47. Cookies

Nursery-Plant.com may use cookies and similar technologies for purposes such as:

• Shopping cart functionality
• Login sessions
• Website security
• Preferences
• Analytics
• Website performance

Additional information is provided in our Privacy Policy.

48. Third-Party Services

Our website may rely on third-party services such as:

• Payment gateways
• Courier companies
• Hosting providers
• Analytics services
• Email services
• Security services
• Other technical service providers

Third-party services may have their own terms and privacy policies.

49. Links to Other Websites

Our website may contain links to external websites.

We do not control every external website and are not responsible for:

• Their content
• Privacy practices
• Security
• Availability
• Terms
• Services

Customers should review the policies of external websites before using them.

50. Website Availability

We aim to keep Nursery-Plant.com available and functional.

However, temporary interruptions may occur because of:

• Server maintenance
• Hosting problems
• Network failures
• Security incidents
• Software updates
• Technical problems
• Internet outages
• Other circumstances

We cannot guarantee uninterrupted website availability at all times.

51. Website Errors

We make reasonable efforts to maintain accurate website information.

However, errors may occasionally occur, including:

• Typographical errors
• Pricing errors
• Product information errors
• Image errors
• Stock errors
• Technical errors

If an obvious error is identified, we may take reasonable steps to correct it.

52. Product Availability Errors

If a product is accidentally shown as available but is actually unavailable, we may contact the customer regarding the order.

Where appropriate, the customer may be offered:

• An alternative product
• A revised order arrangement
• Cancellation/refund where applicable

53. Promotions and Discounts

Promotional offers may have specific:

• Validity periods
• Product restrictions
• Quantity limits
• Customer restrictions
• Minimum order values
• Other conditions

Only the terms displayed with the specific promotion will apply to that promotion.

54. Coupon Codes

Coupon codes may be subject to conditions.

Unless specifically stated:

• Coupons may not be exchanged for cash.
• Coupons may not be combined.
• Coupons may have expiry dates.
• Coupons may apply only to selected products.
• Coupons may have usage limits.

Nursery-Plant.com may refuse invalid, expired or improperly used coupon codes.

55. Fraudulent Orders

We reserve the right to review suspicious orders.

An order may be investigated where there are reasonable indications of:

• Payment fraud
• Identity misuse
• Multiple fraudulent accounts
• Abnormal ordering patterns
• Coupon abuse
• Unauthorized payment
• Other suspicious activity

Any action taken will be subject to applicable law and our legitimate business requirements.

56. Account Suspension

Where permitted by law, we may suspend or restrict an account if we reasonably believe it is being used for:

• Fraud
• Abuse
• Illegal activity
• Website attacks
• Fake orders
• Payment abuse
• Review manipulation
• Other serious violations

57. Customer Responsibility

Customers are responsible for:

• Providing accurate information
• Choosing suitable products
• Reading product descriptions
• Checking plant requirements
• Following care instructions
• Providing a correct delivery address
• Making secure payments
• Protecting account credentials
• Inspecting products after delivery

58. Agricultural and Gardening Advice

Information on Nursery-Plant.com is generally intended for educational and product-information purposes.

It should not automatically be treated as professional agricultural, horticultural, medical or legal advice.

For commercial farming or specialized agricultural matters, customers should consult a qualified professional.

59. Plant Care Responsibility

After successful delivery, customers are responsible for providing appropriate care.

This includes:

• Water
• Sunlight
• Soil
• Drainage
• Temperature
• Fertilization
• Pest management
• Suitable location

Plant performance cannot be guaranteed because these factors are largely outside our control.

60. Force Majeure

We are not responsible for delays or inability to perform certain obligations where caused by circumstances beyond reasonable control.

Examples may include:

• Natural disasters
• Floods
• Cyclones
• Extreme weather
• Fire
• Epidemics/pandemics
• Government restrictions
• Strikes
• Transportation disruptions
• Major network failures
• War or civil disturbances
• Other extraordinary circumstances

Where applicable, we will make reasonable efforts to reduce the impact on customers.

61. Limitation of Responsibility

Nothing in these Terms & Conditions is intended to remove or restrict any consumer rights or legal protections that cannot lawfully be excluded.

Subject to applicable law, Nursery-Plant.com cannot guarantee specific:

• Plant growth
• Flowering
• Fruiting
• Yield
• Germination
• Mushroom production
• Crop performance
• Plant survival

because these results depend on natural and environmental conditions.

62. Consumer Rights

Nothing in these Terms & Conditions is intended to take away rights that consumers have under applicable Indian law.

The Consumer Protection (E-Commerce) Rules, 2020 contain requirements concerning e-commerce entities, including clear information regarding payment methods, return/refund/exchange policies, delivery, grievance mechanisms and other information relevant to consumer decisions.

63. Grievance and Customer Support

If you have a complaint or concern, please contact our customer support team first.

When contacting us, provide:

• Name
• Order number
• Registered mobile number
• Email
• Product name
• Description of the issue
• Photographs/videos where relevant

We will review the complaint and provide an appropriate response according to our policies and applicable law.

64. Order-Related Complaints

For order complaints, please provide your Order Number.

This helps us identify:

• Customer details
• Product details
• Payment
• Dispatch
• Courier
• Delivery
• Other order information

For payment complaints, also provide your Payment ID / Transaction ID / UTR, where available.

65. Changes to These Terms

We may update these Terms & Conditions from time to time.

Changes may be made because of:

• New products
• New services
• Website changes
• Payment changes
• Delivery changes
• Business changes
• Legal or regulatory developments
• Operational improvements

The updated version will be published on this page with a revised Last Updated date.

66. Severability

If any provision of these Terms & Conditions is found to be invalid or unenforceable under applicable law, the remaining provisions will continue to apply to the extent permitted by law.

67. No Waiver

If we do not immediately enforce a particular provision of these Terms & Conditions, that does not necessarily mean that we permanently waive our right to enforce it later.

68. Entire Agreement

These Terms & Conditions, together with the applicable:

• Privacy Policy
• Payment Policy
• Shipping Policy
• Refund & Cancellation Policy
• Shipping, Return & Replacement Policy
• Disclaimer
• Other published website policies

form the principal terms governing your use of Nursery-Plant.com and purchases made through the website, subject to applicable law.

69. Governing Law

These Terms & Conditions are intended to be governed by the applicable laws of India.

Any dispute will be handled according to applicable Indian law and the jurisdiction/forum that is legally competent to hear the matter.

Nothing in these terms is intended to unlawfully restrict a consumer’s statutory rights or remedies.

70. Contact Us

If you have questions about these Terms & Conditions, please contact us.

Nursery-Plant.com

Website: Nursery-Plant.com

Visit Contact Us page

Our Commitment

At Nursery-Plant.com, our goal is to make online plant and gardening shopping simple, transparent and reliable.

We aim to provide:

🌱 Quality Plants
📦 Careful Packaging
🚚 Reliable Delivery
💳 Secure Online Payment
🔄 Clear Replacement Support
🤝 Customer Assistance
🌿 Responsible Gardening Products

We encourage every customer to read the product description and relevant policies before placing an order.

Nursery-Plant.com

Premium Plants • Fruit Plants • Flowering Plants • Indoor Plants • Outdoor Plants • Seeds • Microgreens • Pots • Garden Products • Agricultural Products

Grow More. Garden Better. Live Greener. 🌱