Return & replacement Policy

 Our Basic Policy

Our policy is simple:

🌱 Plants

5-day replacement support is available for eligible serious transit-related plant problems.

🔄 Returns

Product returns are generally not accepted.

📦 Missing Items

Missing plants, products or tools can be reported and may be replaced after verification.

🎥 Video Evidence

For plant damage/replacement claims, an unboxing video is strongly required and may be necessary for claim approval.

📸 Photographs

Clear photographs are required to evaluate a claim.

1. 5-Day Replacement Period

Customers must report an eligible plant-related problem within 5 days of delivery.

The replacement period begins from the date the courier records the order as delivered.

Example:

Delivery Date: 10 September

The customer should report an eligible problem within the applicable 5-day replacement period.

Claims submitted after the replacement period may not be accepted.

2. When Is a Plant Eligible for Replacement?

A plant may qualify for replacement when there is a serious problem clearly associated with delivery or transit.

Examples include:

🌿 Completely Dry Plant

If the plant arrives completely dry on the delivery day, it may qualify for replacement after verification.

🌿 More Than 80% Dry

If the plant is more than 80% dry on the delivery day, the customer can submit a replacement claim.

The final determination will be based on photographs, unboxing evidence and our assessment of the condition.

3. Delivery Taking More Than 15 Days

If a plant shipment takes more than 15 days from dispatch/order shipping to delivery, the plant may have experienced an unusually long transportation period.

In such circumstances, if the plant arrives in a severely damaged or dried condition, the customer may submit a replacement claim.

The condition of the plant at delivery will be considered when evaluating the claim.

4. Transit Stress Is Not Automatically a Defect

Plants can experience transportation stress while travelling through the courier network.

After delivery, a plant may temporarily show:

• Drooping leaves
• Slightly yellow leaves
• Leaf loss
• Bent leaves
• Temporary wilting
• Reduced freshness
• Minor stem or leaf stress

These conditions do not automatically qualify for replacement.

A plant may need time to adjust to its new environment after transportation.

5. Give the Plant Time to Recover

A plant may look different immediately after delivery but can recover with appropriate care.

After receiving the plant, customers should:

1. Carefully remove the packaging.
2. Place the plant in an appropriate environment.
3. Provide suitable light.
4. Provide appropriate water.
5. Ensure proper ventilation.
6. Avoid unnecessary handling.
7. Follow the plant-specific care requirements.

Do not assume that temporary drooping or leaf loss means the plant is dead.

6. Natural Leaf Loss

Some leaf loss after transportation can be normal.

Changes can happen because of:

• Temperature changes
• Lack of sunlight during shipping
• Humidity changes
• Movement during transportation
• Packaging conditions
• Natural seasonal changes

Minor leaf loss or temporary appearance changes generally do not qualify as a replacement claim.

7. Plant Is Completely Dry on Delivery

If the plant arrives completely dry and appears to have suffered severe transit damage, please document the condition immediately.

Take clear photographs and record the unboxing process.

Do not throw away:

• The plant
• Packaging
• Pot
• Soil/growing medium
• Labels
• Shipping materials

These may be required for verification.

8. More Than 80% Dry on Delivery

If more than approximately 80% of the plant appears dry on the day of delivery, customers may submit a replacement request.

The 80% condition is intended for severe plant damage, not minor leaf dryness or a few damaged leaves.

Our team may evaluate:

• Leaves
• Stems
• Branches
• Root area
• Overall plant condition
• Photographs
• Unboxing video
• Shipping duration

before approving or rejecting the claim.

9. Unboxing Video Is Important

For plant replacement claims, customers should record a continuous unboxing video from the unopened package through the removal of the plant.

The video should clearly show:

• Shipping package
• Shipping label
• Package condition
• Opening of the package
• Plant condition
• Pot/product condition
• Any visible damage

Why do we require an unboxing video?

An unboxing video helps us understand whether the condition existed when the package was opened and helps us distinguish transportation-related damage from damage occurring after delivery.

10. Claim Without Unboxing Video

An unboxing video may be required to properly verify a plant transit-damage claim.

If an unboxing video is not available, we may still review the claim where appropriate, but approval is not guaranteed.

Clear photographs and other evidence may be requested.

11. Take Photographs Immediately

Customers should take photographs on the delivery day if there is a serious problem.

Recommended photographs include:

Photo 1

Complete package before opening.

Photo 2

Courier/shipping label.

Photo 3

Package after opening.

Photo 4

Complete plant.

Photo 5

Leaves and stems.

Photo 6

Root/pot area where visible.

Photo 7

Any visible damage.

Photo 8

All products received together.

Clear photographs make claim verification easier.

12. Missing Plant

If a plant that was included in your order is missing from the package, please contact us as soon as possible.

Provide:

• Order number
• Product name
• Quantity ordered
• Quantity received
• Photos of the complete package
• Unboxing video
• Shipping label photograph

After verification, an eligible missing plant may be replaced or otherwise resolved according to the applicable order conditions.

13. Missing Gardening Products

If a gardening product is missing from your order, report it promptly.

Examples may include:

• Gardening tools
• Pots
• Planters
• Seeds
• Growing accessories
• Microgreen products
• Other ordered products

Please provide photographs of the package and all items received.

14. Missing Agricultural Tools

If an agricultural tool or gardening tool listed in your order is missing, contact us with your order details.

We may verify:

• Order contents
• Packing information
• Package weight where available
• Unboxing evidence
• Photographs
• Dispatch records

If the missing item is confirmed, an appropriate replacement or resolution may be provided.

15. Wrong Product Received

If you receive a product different from the product ordered, contact us as soon as possible.

Please provide:

• Order number
• Product ordered
• Product received
• Clear photographs
• Package label
• Unboxing video, if available

We will review the issue and determine the appropriate resolution.

16. Damaged Pots or Other Products

If a pot, planter, gardening product or other item arrives seriously damaged, please document the condition immediately.

Take photographs of:

• Outer package
• Shipping label
• Internal packaging
• Damaged item
• All sides of the product

A replacement may be considered depending on the product, damage and verification.

17. No General Product Returns

Nursery-Plant.com generally does not accept ordinary product returns.

This means customers cannot normally return an item simply because:

• They changed their mind
• They no longer need it
• They ordered the wrong item
• They do not like the appearance
• They found another product
• They expected a different natural plant shape

Eligible problems must be reported according to this policy.

18. No Return for Normal Plant Variation

A plant is a natural, living product.

Therefore, the following normally do not qualify for return:

• Different leaf count
• Different branch structure
• Slightly different height
• Different natural shape
• Minor colour variation
• Seasonal appearance
• Small amount of leaf loss
• Temporary drooping

The delivered plant may naturally differ from the website photograph.

19. No Return Due to Customer Care

Replacement does not normally apply where plant damage results from incorrect care after delivery.

Examples include:

• Overwatering
• Underwatering
• Excessive sunlight
• Insufficient sunlight
• Poor drainage
• Incorrect soil
• Extreme temperature
• Improper repotting
• Physical damage after delivery
• Pest or disease problems arising after delivery
• Improper handling

Customers should follow appropriate care instructions.

20. No Return for Change of Mind

After an order has been dispatched, customers generally cannot request a return simply because they changed their mind.

For cancellation before dispatch, please refer to our Refund & Cancellation Policy.

Once the shipment has entered the courier network, cancellation is generally not accepted.

21. No Return During Transit

A shipment that is already in transit cannot normally be cancelled or returned at the customer’s request.

If a customer refuses delivery, the package may be returned through the courier network.

Any eligible refund in such circumstances may be subject to applicable forward and return courier charges, as described in our Refund & Cancellation Policy.

22. Delivery Delay

Courier delays can sometimes occur due to:

• Weather
• Traffic
• Natural events
• Courier network issues
• Holidays
• Remote-area delivery
• Operational problems
• Address issues

A delivery delay does not automatically qualify for a replacement.

However, if delivery takes more than 15 days and the plant arrives in a severely damaged/dried condition, the customer may submit a claim for review.

23. Courier Damage

If a package appears visibly damaged when delivered, customers should:

1. Photograph the package.
2. Photograph the shipping label.
3. Record an unboxing video.
4. Open the package carefully.
5. Photograph the product/plant.
6. Contact Nursery-Plant.com promptly.

Do not discard the packaging until the claim has been resolved.

24. Evidence Required for a Claim

For a replacement or missing-item claim, we may require:

Order Information

• Order number
• Customer name
• Registered mobile number
• Product name

Delivery Information

• Delivery date
• Courier details
• Tracking information where available

Visual Evidence

• Unboxing video
• Full package photographs
• Shipping label photograph
• Product photographs
• Close-up photographs of damage
• Photographs of all received items

The more complete the evidence, the easier it is to evaluate the claim.

25. Full Package Photos Are Required

When reporting missing or damaged products, customers should photograph the entire package and all items received together.

This helps us determine:

• What was delivered
• What may be missing
• Whether the package was damaged
• Whether the product was included
• The condition at delivery

26. Claim Must Be Made Within 5 Days

Eligible replacement claims must normally be submitted within 5 days of delivery.

Claims submitted after the applicable period may not be accepted because it becomes difficult to determine whether the issue existed at delivery or occurred afterward.

27. How to Submit a Replacement Claim

Contact Nursery-Plant.com as soon as possible.

Include:

Order Number:
Product Name:
Delivery Date:
Problem:
Courier/Tracking Number:
Unboxing Video:
Full Package Photos:
Product Photos:

Our team will review the submitted information.

28. Replacement Approval

Submitting a claim does not automatically mean that replacement is approved.

Each claim may be reviewed based on:

• Order information
• Delivery date
• Product type
• Plant condition
• Photographs
• Unboxing video
• Delivery duration
• Courier information
• Other available evidence

After review, we will communicate the outcome.

29. Replacement Product

If a replacement is approved, we will attempt to provide the same product/plant where reasonably available.

However, plant availability can change because plants are seasonal and living products.

If the exact product is unavailable, an alternative resolution may be discussed where appropriate.

30. Replacement Shipping

For an approved replacement resulting from an eligible transit-related issue, Nursery-Plant.com will determine the appropriate shipping arrangement.

Customers should not independently purchase a replacement and assume that the cost will automatically be reimbursed.

Please wait for confirmation from our support team.

31. Replacement Does Not Mean Cash Refund

An approved replacement claim generally means that an eligible product will be replaced according to the applicable policy.

It does not automatically mean that the customer receives a cash refund.

Refund eligibility is governed by the applicable Refund & Cancellation Policy and specific circumstances.

32. No Replacement for Customer-Caused Damage

Replacement generally does not apply where the product was damaged after delivery due to customer handling or care.

Examples include:

• Plant broken after delivery
• Plant left without water
• Excessive watering
• Wrong planting method
• Incorrect repotting
• Extreme environmental exposure
• Physical damage caused by pets, children or other external activity
• Other customer-caused damage

33. Natural Recovery Period

Some plants require time to recover after transportation.

A plant may need several days to adjust to:

• New temperature
• New humidity
• New sunlight
• New location
• New watering conditions

Therefore, minor transportation stress should not immediately be treated as plant death.

34. Do Not Immediately Repot a Stressed Plant

Customers should generally avoid unnecessary repotting immediately after delivery unless required for a specific reason.

The plant may already be experiencing transportation stress.

Allow it to acclimatize and follow appropriate care instructions.

35. Do Not Throw Away the Damaged Product

If you believe an order qualifies for replacement, do not dispose of the plant or product before contacting us.

We may need photographs or other information to verify the claim.

36. Customer Cooperation

For successful claim processing, customers should cooperate by providing requested information within the required time.

Failure to provide adequate evidence may make it difficult to verify the claim.

37. Special Conditions for Living Plants

Because plants are living organisms, their condition can change quickly.

For this reason, customers should inspect the package immediately upon delivery.

Do not wait several days before reporting a serious problem.

38. Shipping Address Responsibility

Customers are responsible for providing an accurate delivery address.

If an order is returned because of:

• Incorrect address
• Incorrect PIN code
• Incorrect phone number
• Incomplete address
• Customer unavailable
• Customer refusal

the applicable shipping and return charges may be the customer’s responsibility.

39. Refused Delivery

If the customer refuses delivery without an eligible product-related reason, the shipment may be returned to us.

If a refund is otherwise applicable, forward and return courier charges may be deducted.

Please refer to our Refund & Cancellation Policy for further information.

40. Unclaimed Packages

If a customer does not accept or collect a shipment and the courier returns it to us, the order may be treated as a return-to-origin shipment.

Any refund consideration may be subject to:

• Forward courier charge
• Return courier charge
• Other applicable costs

41. Courier Serviceability

Although we aim to deliver across India, some locations may have limited or unavailable courier service.

Delivery availability can depend on:

• PIN code
• Product type
• Plant restrictions
• Courier network
• Remote-area conditions

If an address is not serviceable, we may contact the customer regarding available options.

42. Shipping Method

Nursery-Plant.com may use different courier services depending on the order and destination.

These may include:

• Blue Dart Air Courier
• Ekart
• Delhivery
• India Post
• Amazon Courier Services

The courier selected for an order is based on operational availability and serviceability.

43. Shipping Time Is an Estimate

Delivery estimates are not always guaranteed.

Courier delays can occur because of circumstances outside our control.

We will make reasonable efforts to dispatch orders promptly and provide available tracking information where applicable.

44. Tracking Information

Where tracking is available, customers may receive or be able to access shipment tracking information.

Tracking information is provided by the relevant courier and may take some time to update after dispatch.

A lack of immediate tracking updates does not necessarily mean that the package has been lost.

45. Lost Shipment

If a shipment appears to be lost or has an unusual tracking status, please contact us.

We may contact the courier or investigate the shipment status.

Customers should not automatically place another order while an investigation is in progress unless they specifically choose to do so.

46. Weather-Related Shipping Problems

Extreme weather can affect plant transportation and delivery.

Examples include:

• Extreme heat
• Extreme cold
• Heavy rainfall
• Flooding
• Storms
• Other severe weather

In such cases, delivery may take longer than expected.

Where applicable, we may adjust shipping arrangements to reduce risks to the plant.

47. Important: Inspect Your Order on Delivery Day

For the best protection under this policy:

On delivery day:

1. Record video. 🎥
2. Photograph the package. 📸
3. Photograph the shipping label.
4. Open the package carefully.
5. Record the unboxing.
6. Check every product.
7. Photograph any serious problem.
8. Contact us promptly if a claim is necessary.

48. Quick Replacement Eligibility Guide

49. Our Simple Replacement Promise

We follow a simple process:

📦 Receive

Receive your package carefully.

🎥 Record

Record an unboxing video.

📸 Photograph

Take clear photographs of the package and products.

🔍 Inspect

Check the plant and all ordered products immediately.

📩 Report

Contact us promptly if there is a serious eligible issue.

🔄 Review

We review your evidence and order information.

🌱 Replace

If the claim qualifies, we arrange an appropriate replacement according to this policy.

Important Final Notice

🌱 For Plants

5-day replacement period applies to eligible claims.

💧 Severe Drying

A plant that is completely dry or more than 80% dry on the delivery day may qualify for replacement after verification.

🚚 Long Transit

If delivery takes more than 15 days, a severely damaged/dried plant may qualify for replacement review.

🎥 Unboxing Video

Always record an unboxing video from the unopened package through opening the package and checking the plant/products.

📸 Photos

Provide full package photos, shipping-label photos and clear product/plant photos for any claim.

🔄 Returns

General product returns are not accepted.

🚫 Transit Cancellation

Orders already picked up or in transit cannot normally be cancelled or returned.

💰 Buyer-Requested Return

If an eligible return/refund is possible after dispatch due to customer-requested cancellation or refusal, forward and return courier charges may be deducted according to the applicable Refund & Cancellation Policy.

🌿 Natural Plant Stress

Minor drooping, leaf loss or appearance changes caused by transportation are not automatically considered damage. Plants may require time to recover after delivery.

📞 Contact Us for Shipping or Replacement Claims

Website: Nursery-Plant.com